Privacy Policy
About This Policy
The Lock Fox (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at thelockfox.co.uk or use our locksmith services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Information
The Lock Fox
- Phone: 07502 329095
- Phone: 01702 719084
- Email: hello@thelockfox.co.uk
For any privacy-related questions or concerns, please contact us using the details above.
Information We Collect
Information You Provide Directly
When you contact us through our website forms, phone, or email, we may collect:
- Your name
- Phone number
- Email address
- Property address
- Details about your locksmith requirements
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website information
- Device information
Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing locksmith services
- Responding to your inquiries
- Scheduling appointments
- Following up on completed work
Communication
- Sending service confirmations
- Providing quotes and estimates
- Customer service communications
- Emergency service coordination
Business Operations
- Improving our services
- Website functionality and security
- Compliance with legal obligations
- Record keeping for business purposes
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract performance: When providing locksmith services you’ve requested
- Legitimate interests: For business operations, customer service, and website improvement
- Consent: When you submit forms or agree to marketing communications
- Legal obligation: For tax, accounting, and regulatory requirements
When We Submit Forms
When you submit a form on our website:
- Data Collection: We collect only the information necessary to respond to your inquiry
- Secure Transmission: Your data is transmitted securely using encryption
- Purpose Limitation: We use the information solely for the purpose you intended
- Response Time: We aim to respond to form submissions within 24 hours during business days
- Data Retention: Form submissions are retained as outlined in our retention policy below
By submitting a form, you consent to us processing your personal data for the purpose of responding to your inquiry and providing our services.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: Trusted third parties who assist in operating our website or business (under strict confidentiality agreements)
- Legal requirements: When required by law, court order, or regulatory authority
- Emergency situations: To protect health, safety, or security when legally permitted
- Business transfers: In the event of a merger, acquisition, or sale of business assets
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Secure data transmission protocols
- Regular security assessments
- Access controls and staff training
- Secure data storage systems
- Regular backup procedures
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary:
- Service records: Up to 7 years for accounting and legal purposes
- Website inquiries: Up to 2 years unless ongoing customer relationship
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: Typically 26 months
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: Request copies of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time where applicable
To exercise any of these rights, contact us at hello@thelockfox.co.uk or call 07502 329095.
Marketing Communications
We may send you marketing communications about our services if:
- You have given explicit consent
- You are an existing customer and the communications relate to similar services
You can opt-out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating your preferences
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent.
International Transfers
We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be posted on our website with an updated “Last updated” date. We encourage you to review this policy periodically.
Complaints
If you have concerns about how we handle your personal data, you can:
- Contact us directly at hello@thelockfox.co.uk
- Lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Contact Us
For any questions about this Privacy Policy or our data practices, please contact:
The Lock Fox
- Phone: 07502 329095
- Phone: 01702 719084
- Email: hello@thelockfox.co.uk
This Privacy Policy is effective as of the date listed above and governs our privacy practices for thelockfox.co.uk.
